Service Management Key Performance Indicators and Reporting

Gain Insight and Achieve Goals with Service Management Reporting

Key Performance Indicators (KPIs) and reporting are crucial for gaining insight into the maturity of your service management processes. Whether you are responsible for creating or reading reports in your service organization, this course is designed for you.

At the heart of this course is learning through experience. Your instructor will guide you through key concepts and best practices from the service management world, including related KPIs. Throughout the course, interactive exercises will enable you to put what you have learned into practice right away.

Upon completing this course, you will achieve the following:

• You will be able to deal with KPIs related to the most important service management processes.

• You will be better equipped to deal with and interpret data sources and other reporting tools.

• You will be able to set service management goals and objectives, and define critical performance indicators for your service organization.

• You will know how to use reports to measure your KPIs and realization of your objectives.

To get the most out of this training program, it is recommended that you apply what you learn directly to your own day-to-day service organization. This will allow you to see real results and gain valuable insights into your organization's performance.

This program is suitable for members of all levels within your service organization, but it is particularly relevant for process managers, owners, and coordinators who want to know how to easily get started with setting process goals and objectives and measuring results. By completing this course, you will be able to have more meaningful conversations with your team(s) and drive continuous improvement across your service organization.